Shipping Policy – PANDA DAILY

Effective Date: June 30, 2026

Welcome to Panda Necessities Ltd (“we,” “us,” or “our”). We are committed to delivering your daily necessities safely, efficiently, and in a timely manner. This Shipping Policy outlines our shipping procedures, delivery timeframes, rates, and policies for both domestic and international orders placed on our website, pandanecessities.com.

By placing an order on our Site, you accept and agree to the terms and conditions outlined below.

1. Order Processing Time

All orders are processed and prepared for shipment from our fulfillment center within 1 to 2 business days (excluding weekends and United Kingdom public holidays).

Cut-Off Time: Orders placed before 2:00 PM GMT will begin processing the same business day. Orders placed after 2:00 PM GMT or during weekends/holidays will be processed on the next available business day.
Processing Delays: During peak shopping seasons, sales events, or periods of high demand, order processing may take up to 3 business days. If there is a significant delay in the shipment of your order, we will contact you immediately via email (fogveil@pandanecessities.com).

2. Domestic Shipping (Within the United Kingdom)

We provide reliable courier services across the UK, with all parcels dispatched from our location at 37 croydon road, beckenham, united kingdom, br3 4ab.

We offer the following domestic shipping methods:

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	3 to 5 Business Days	£3.99 (Free for orders over £40)
Express Shipping	1 to 2 Business Days	£6.99
Next-Day Delivery	Next Business Day (Order before 11AM)	£9.99

Please note that delivery to remote locations, including the Scottish Highlands, Northern Ireland, and UK offshore islands, may require an additional 1 to 2 business days.

3. International Shipping (Outside the UK)

Panda Necessities Ltd proudly ships to selected international destinations, including the European Union (EU), North America, and Australia.

A. Delivery Estimates and Costs

International shipping rates vary based on the weight of the parcel and the final destination. Shipping costs will be calculated and clearly displayed at checkout before you finalize your payment.

European Union (EU): 5 to 9 business days.
North America (USA & Canada): 7 to 14 business days.
Rest of the World: 10 to 21 business days.

B. Customs, Duties, and Taxes (DDU)

For all international shipments, orders are shipped on a Delivery Duty Unpaid (DDU) basis.

This means that the product prices and shipping fees displayed on our website do not include local import duties, customs fees, or value-added taxes (VAT) levied by your destination country.
Customer Responsibility: The recipient is solely responsible for paying all additional customs clearance fees, import duties, and local taxes upon the arrival of the package. We cannot control these fees, nor can we predict their amounts.
If you refuse a shipment due to unexpected import fees, the cost of original shipping and return shipping will be deducted from your final product refund.

4. Order Tracking

Once your package has been collected by our delivery partner, you will receive a Shipping Confirmation Email containing your unique tracking number and a link to trace your package.

You can track your package progress directly through the courier’s portal or by logging into your user account on pandanecessities.com. Please allow up to 24 hours for the tracking information to update on the courier’s system.

5. Shipping Restrictions & P.O. Boxes

Physical Address Required: We strongly recommend providing a complete physical residential or business address for delivery.
P.O. Boxes: We do not ship to P.O. Boxes or military APO/FPO/DPO addresses, as our partner couriers require a physical signature or reliable doorstep drop-off proof upon delivery.

6. Incorrect Delivery Address & Undeliverable Packages

Customer Accuracy: It is the customer’s responsibility to ensure that the shipping address entered at checkout is completely accurate and complete.
Address Modification: If you notice an error in your shipping address, please contact us immediately within 2 hours of placing your order via phone at +(44)20 86588121 or email at fogveil@pandanecessities.com. We cannot change the delivery address once the package has left our fulfillment center.
Returned to Sender: If a package is returned to us by the courier due to an incorrect address, an incomplete address, or a failure to collect the package after multiple delivery attempts, the customer will be responsible for the cost of re-shipping the items.

7. Lost, Damaged, or Missing Packages

We handle all orders with extreme care, but we recognize that transit anomalies can occur.

A. Damaged Packages

If your package arrives physically damaged or tampered with, please take photographs of the outer packaging and the contents immediately. Contact our support team within 48 hours of delivery.

B. Missing or Lost Packages

If your tracking status shows “Delivered” but you have not received your parcel:

Check your porch, backyard, mail drop-box, and with your neighbors.
Contact the local courier office using your tracking number to verify the GPS drop-off coordinates.
If the package remains missing, email us within 7 days of the marked delivery date. We will initiate a formal investigation with the carrier. Please note that investigations may take up to 10 business days to resolve.

8. Contact Information

If you have any questions, special delivery requests, or concerns regarding the delivery of your daily necessity products, please contact our logistics support team:

Company Name: Panda Daily Necessities Ltd
Website: pandanecessities.com
Fulfillment Center: 37 Croydon Road, Beckenham, United Kingdom, BR3 4AB
Support Email: fogveil@pandanecessities.com
Customer Line: +(44)20 86588121