PANDA DAILY

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Refund and Returns Policy

Effective Date: June 30, 2026

Thank you for shopping at Panda Necessities Ltd (pandanecessities.com). We value your business and strive to provide high-quality daily necessities. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue through our structured returns and remedies process.

By making a purchase on our website, you agree to the terms and conditions of this Refund and Returns Policy.

1. Strict “No Refund-Only” Policy

At Panda Necessities Ltd, we maintain a sustainable and fair marketplace for all customers. Therefore, we strictly enforce a “No Refund-Only” policy.

  • Physical Return Required: Under no circumstances will a monetary refund be issued while the customer retains possession of the product. To qualify for any refund, store credit, or replacement, the physical item must be successfully returned to our designated warehouse for inspection.
  • No Retain-and-Refund: We do not offer absolute refunds where the customer keeps the goods, regardless of claims regarding dissatisfaction, minor defects, or accidental orders.
  • Exceptions for Logistics Damage: If an item arrives severely broken or defective, a physical return is still required unless our customer support team explicitly waives it in writing after reviewing mandatory photo/video evidence.

2. Eligibility Window for Returns

We offer a 30-day return window from the date you receive your package.

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original, undamaged packaging with all original tags, manuals, and accessories attached.
  • You must provide the original receipt, invoice, or digital proof of purchase from our website.

3. Non-Returnable and Non-Refundable Items

For hygiene, safety, and operational reasons, certain types of daily necessities cannot be returned or refunded:

  • Perishable goods (such as food, flowers, or plants).
  • Personal care and hygiene products (such as opened cosmetics, skincare, or personal grooming tools).
  • Customized or personalized items made to your specific requests.
  • Clearance items or products marked as “Final Sale”.
  • Gift cards.

4. Return Shipping and Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., we shipped the wrong item or a defective product), the customer is responsible for paying all return shipping costs. Shipping costs are completely non-refundable.
  • Trackable Shipping Highly Recommended: If you are returning an item over £20, we strongly advise using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not liable for packages lost or damaged during return transit.

5. The Inspection and Approval Process

Once your return package is received at our facility, it will undergo a thorough quality check:

  1. Receipt Notification: We will send you an email to notify you that we have received your returned item.
  2. Quality Evaluation: Our quality assurance team will inspect the item within 5 business days to ensure it complies with the eligibility criteria in Section 2.
  3. Approval Status: We will notify you via email (fogveil@pandanecessities.com) whether your return has been approved or rejected based on its physical condition.

6. Approved Remedies (Refunds and Exchanges)

If your physical return is successfully inspected and approved, you can choose one of the following remedies:

A. Refunds to Original Payment Method

  • We will process a refund to your original credit card or payment method.
  • Please note that bank or credit card processing times vary. It typically takes 5 to 10 business days for the refund to reflect on your statement after approval.

B. Store Credit

  • You can opt to receive the refund amount as a digital gift card or store credit for immediate use on our website.

C. Product Exchanges

  • If you prefer an exchange for a different size, color, or alternative product, we will process and ship the new item after receiving and approving your original return.

7. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or completely incorrect due to our error, please follow these steps immediately:

  1. Contact our support team within 48 hours of delivery at fogveil@pandanecessities.com or call us at +(44)20 86588121.
  2. Provide your order number along with clear, clear photographs or short videos showing the defect or damage.
  3. Important: Even for defective items, you must follow our instructions to ship the physical item back to us at 37 croydon road, beckenham, united kingdom, br3 4ab before a final refund or replacement can be issued. If the defect is verified, we will reimburse your reasonable return shipping costs.

8. Order Cancellations

  • Before Shipment: You may cancel your order for a full refund within 2 hours of purchase, provided the package has not yet been processed or dispatched by our logistics team.
  • After Shipment: Once an order has left our warehouse, it cannot be canceled or modified. You must receive the package and follow the standard return process outlined in this policy.

9. Contact Information

For all questions regarding returns, shipping labels, or to initiate a return request, please reach out to us directly:

  • Company Name: Panda Daily Necessities Ltd
  • Website: pandanecessities.com
  • Return Address: 37 Croydon Road, Beckenham, United Kingdom, BR3 4AB
  • Support Email: fogveil@pandanecessities.com
  • Customer Hotline: +(44)20 86588121